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How chatbots could change customer service over the next 5 years
-Over the next few years, chatbots will become a ubiquitous component of the customer service experience.-Phone centers may become a thing of the past as customer service switches to digital...
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Facebook Messenger is striving to be the default messaging app on iPhone and...
This story was delivered to BI Intelligence Apps and Platforms Briefing subscribers. To learn more and subscribe, please click here.Facebook Messenger wants to become the default messaging app on...
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From Fortune 500s to small businesses, real businesses are already using...
All the recent chatter about chatbot ideas is not exclusive to just one industry, as they have been customized for many uses and tailored to various businesses. Chatbot uses typically fall into...
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Chatbots are making online shopping and payments a breeze – see why retailers...
Traditional retailers with large in-store presences are struggling to keep up with customer satisfaction now that customers have the option to shop via online and mobile phones.Customers can, and do,...
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Facebook is ramping up its enterprise presence (FB)
This story was delivered to BI Intelligence Apps and Platforms Briefing subscribers. To learn more and subscribe, please click here.After becoming the biggest social and messaging platform globally,...
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One simple chart shows why Facebook just bought an anonymous chat app for...
Facebook announced on Monday that it bought tbh, a teen-focused anonymous polling app.The app is still relatively small, with 2.5 million active users according to TechCrunch. But Facebook's...
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Open source and API driven chatbots allow businesses to build cross-platform...
The increased usage of chat applications opens the door for more businesses to utilize the ease of developing chatbots to reach more of their audience.Chatbots are still an emerging technology, but...
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The latest market research, trends & landscape in the growing AI chatbot...
With messaging apps on the rise, chatbots are all the hype now. Chatbots are artificial intelligence systems that interact with users via messaging, text, or speech.Many are deployed on chatbot...
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Facebook Messenger becomes more business friendly (FB)
This story was delivered to BI Intelligence Apps and Platforms Briefing subscribers. To learn more and subscribe, please click here.Facebook has unveiled an update to its Messenger Platform following...
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Between iMessage, WhatsApp, and Messenger, SMS texting is becoming a relic of...
On December 3, 1992, a 22-year-old engineer named Neil Papworth sent the first-ever text message to his friend Richard Jarvis. It was sent from his PC computer, and Jarvis had no way of inputting a...
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CHATBOTS EXPLAINED: Why businesses should be paying attention to the chatbot...
This is a preview of a research report from BI Intelligence, Business Insider's premium research service. To learn more about BI Intelligence, click here.Advancements in artificial intelligence,...
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Messenger Kids can broaden Facebook's user base – but it's missing out on a...
This story was delivered to BI Intelligence "Digital Media Briefing" subscribers. To learn more and subscribe, please click here.Facebook has rolled out a new version of Messenger geared toward...
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As bitcoin skyrockets, a top Facebook exec is joining the board of Coinbase,...
Facebook Messenger boss David Marcus is joining the board of bitcoin startup Coinbase.The move is a big win for Coinbase, which has the most popular app in the Apple's US App Store, thanks to the...
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You should stop using Facebook Messenger until it proves it's worthy of your...
Facebook Messenger is one of the most popular messaging apps, with 1.2 billion users.That huge audience makes it extremely useful — your friends and family probably use it — but it also means that...
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Facebook Messenger now asks users to check their privacy settings before May...
Facebook Messenger has started showing a pop-up notification asking users to check their privacy settings.The note asks people to check their settings by May 25, when a strict new European privacy...
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The head of Facebook Messenger is now in charge of bringing blockchain to...
Facebook Messenger boss David Marcus announced that he's leaving his current role to start exploring how to best use blockchain technology at Facebook.Marcus didn't go into specifics. But Facebook CEO...
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Facebook Messenger now asks users to check their privacy settings before May...
Facebook Messenger has started showing a pop-up notification asking users to check their privacy settings.The note asks people to check their settings by May 25, when a strict new European privacy...
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The head of Facebook Messenger is now in charge of bringing blockchain to...
Facebook Messenger boss David Marcus announced that he's leaving his current role to start exploring how to best use blockchain technology at Facebook.Marcus didn't go into specifics. But Facebook CEO...
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Facebook warns 800,000 users that it accidentally unblocked people they had...
Facebook is warning some 800,000 users that a bug caused the system to unblock some people that they had previously blocked. It meant that the supposedly-blocked users could view the profiles of people...
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Here are the 10 most popular iPhone apps of all time
It's official: Facebook is the most popular iPhone app of all time. In honor of the App Store's 10th birthday — it launched in July 2008 — app analytics firm App Annie has compiled a comprehensive look...
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